Several delays in processing the loan despite proof that the loan docs were sent via fax. There were many many delays from the firm about my loans. The email from the manager said that she would respond but she was overloaded because all of her team was on vacation. On the day before the loan closing, they told me about a problem and that it would cost $3000. They basically had my back to the wall.
They took out money from my escrow and didn't give it to the bank. Stacey Pagan said that they would pay the property taxes and didn't.
They are truly unprofessional and a scam. Don't do your mortgage with them!!!
Review about: Sebonic Financial Refinance.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Full refund.