Not resolved
Customer service
Product or Service Quality
Value for money

I was provided a loan estimate in November, 2016 and a 30-day rate lock. All required documents were uploaded per Sebonic/Cardinal's requirements in two days after the rate was locked.

Cardinal charged me $475 for an appraisal immediately. After more than three weeks, the application is still in underwriting. They dragged their feet. A rate lock extension fee notice was sent to me five days before the 30-day lock expiration as following: 7 Days cost 0.125% points 15 Days cost 0.250% points 21 Days cost 0.375% points 30 Days cost 0.500% points It appears Cardinal Financial wants me to pay the appraisal fee immediately, dragged their feet, and then added the additional lock expiration fees.

Given all the previous complaints and my own experience, I canceled my refi-application.

I wished I read the reviews on pissedconsumer.com before I paid any money to Cardinal Financial. My recommendation is to stay away from Sebonic Financial/Cardinal Financial.

Product or Service Mentioned: Sebonic Financial Estimate.

Reason of review: Poor customer service.

Monetary Loss: $475.

Preferred solution: Full refund.

I didn't like: Trapping, Misleading, Lack of communication, Unfair fees for rate lock extensions.

  • Trap
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