Product: Sebonic Financial Mortgage Refinance Clear all filters (4 of 4 reviews match)
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1.8
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Update by user Jun 27

Sebonic did contact me via email. And confirmed by their actions that they could not reply in a timely manner nor understand a simple question.

( Did you receive a hard copy of the appraisal?) I had to ask that repeatedly before she finally got it. After telling them...

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Review
#1544748 Review #1544748 is a subjective opinion of poster.
Service
Sebonic Financial Mortgage Refinance
Cons
  • Responsiveness
  • Could not close the transaction
  • Unorganized
Reason of review
Bad quality
Tags
  • Unprofessional
  • incompetent
1.7
Details
I contacted Sebonic financial for a re-fi to a 15 year mortgage on 10/23 turned in all paper work and showed all income. She said it was approved so i went and paid 450 for an appraisal. It was getting close to the 30 days rate lock and no one had contacted me. I had...
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Review
#964367 Review #964367 is a subjective opinion of poster.
Service
Sebonic Financial Mortgage Refinance
Pros
  • Website to upload doc
Cons
  • Being misled and wasting my money
Reason of review
Poor customer service
Loss
$450
2.0
Details
The worst mortgage company I have ever experienced through multiple refinancing. They did not appear at the closing. Either they did not pay the tax on time, so I paid the penalty for the property tax. If I call the service department, they are saying that it is my...
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1 comment
Anonymous
#1223777

I agree with this post 100%. They appear to not know what they are doing, although they do come on strongly in the beginning, locking a rate that will later increase, because they are unable to close within the time promised.

I further suspect that their not closing on time technique is deliberate, they will ask for more money if a loan does not close on time, regardless whose fault it is.

I called them today after 9 weeks and while waiting for a closing date, asking them to cancel my loan application. I could tell You more detail about my experience with them, I refinanced twice with them, but all I want to say here is STAY AWAY FROM THIS COMPANY!

Review
#932604 Review #932604 is a subjective opinion of poster.
Service
Sebonic Financial Mortgage Refinance
Cons
  • Run around
  • Unprofessional
  • Lies
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
2.0
Details
I left multiple voicemails and emails requesting phone calls, and NEVER received a return phone call. After reading the other complaints, this seems to be intentional. While the mortgage ultimately closed on time, it was not without extreme frustration and...
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Review
#863911 Review #863911 is a subjective opinion of poster.
Service
Sebonic Financial Mortgage Refinance
Pros
  • Website
  • Interest rate
Cons
  • Duplicate requests for documents
  • Zero returned calls after repeated tries
  • Unexpected costs day of closing
Reason of review
Not as described/ advertised

Contact Sebonic Financial Customer Service

Mailing Address:
Sebonic Financial
3701 Arco Corporate Drive, Suite 200
Charlotte, North Carolina 28273
United States
Phone:
(855) 561-4944
All Sebonic Financial Contacts