Sitting right now at closing. We've been sitting here for 2 1/2 hours, still waiting on Cardinal Financial (Sebonic's mortgage half) to get their act together.
We had notification that the funds were released, but they required some code on the paperwork they failed to provide. No one was answering their phones ow emails!! I finally got a hold of someone unrelated to anyone assigned to our mortgage, and now we're waiting for them to resolve some unspecified internal condition. And waiting.
I'm so embarrassed because I chose the mortgage company, and this is how they are handling things!!! No idea what the problem even is.
Product or Service Mentioned: Sebonic Financial Customer Care.
Reason of review: Poor customer service.