State: Florida Clear all filters (8 of 110 reviews match)
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2.0
Details
The initial communication with my loan originator Miyone Ennis was positive. Within 3 days, I had a list of documents to upload/fax and an appointment with my loan processor Adam Taylor. The teleconference with Adam was straightforward. The process for...
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Review
#863911 Review #863911 is a subjective opinion of poster.
Pros
  • Website
  • Interest rate
Cons
  • Duplicate requests for documents
  • Zero returned calls after repeated tries
  • Unexpected costs day of closing
Reason of review
Not as described/ advertised
1.0
Details
I had a 3 month long painful experience with Sebonic. I started with Cardinal Financial and they transferred my loan to this company when I tried to refinance a rental property. I actually started the process of purchasing a house with a local mortgage company one week...
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1 comment
Anonymous
#1092523

Had the exact same issues. Delays , Rate extensions , no idea what they are doing, way to much paperwork for refinancing a loan , the amount of ridiculous questions that do not even pertain to a loan.

They claim to use *** Mae resources. I rate them an F

Review
#755150 Review #755150 is a subjective opinion of poster.
Cons
  • No idea what they are doing
  • Being mislead
  • Fees for rate lock extensions
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.8
Details
I had a very bad experience with sebonnic. I was upfront about the house I was buying a forclosure and needing repairs. I was told no problem and I filled out ap. Sent and started process. Did the appraisel as instructed. At that time appraisel showed and stated...
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Review
#747470 Review #747470 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
I signed up for the refinance process with Sebonic because they had the lowest rate and low costs. Once you start this process and pay them for the appraisal (the day the sales person closes), you find out that they are not responsive at all. The reason this is...
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Review
#694214 Review #694214 is a subjective opinion of poster.
Pros
  • Interest rate
Cons
  • Not sure they told the truth
  • Being mislead
  • Communication
Reason of review
Bait and Switch
2.0
Details
Simply stated, I was given a 45 day rate lock and was not introduced to my loan processor until day 43. This system is designed to be delayed so that you pay excessive rate lock fees at closing, when you are exhausted and desperate to close. Sebonic told me to pay...
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Review
#680289 Review #680289 is a subjective opinion of poster.
Cons
  • Underwriting process
  • Excessive rate lock extensions outside of borrowers control
  • Delays
Reason of review
Damaged or defective
Loss
$341000
Preferred solution
Let the company propose a solution

Sebonic Financial in Fort Lauderdale, Florida - What Joke!! Do NOT use this company!!

1.0
Details
This company is a joke. Do NOT use them. They said we were "pre-approved", which means give us your money upfront that is non-refundable and then we will drop you like a hot potato. John Keller, the representative we first talk to from this company guaranteed us we would close in 2 weeks. Didn't happen. I shared my concerns with Mr. Keller about the online reviews and his response was, "Some people are just unhappy about everything." They sent the 1st appraiser to the property, wasted our time, because he said there was no comparable sales in our area in the last 12 months. Sent the 2nd appraiser, and he compared the property to smaller property size, older, non-renovated homes, and homes that had short sold or sold more than 12 months ago. Do NOT waste your time or company. All this company does is LIE, LIE, and LIE!
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Review
#606422 Review #606422 is a subjective opinion of poster.
Cons
  • Timely delivery
  • Being mislead
  • Customer service
Reason of review
Poor customer service
Loss
$615
Preferred solution
Full refund

Sebonic Financial in Melbourne, Florida - Endless delays

6 weeks from date of fist contact and still no mortgage. First the appraiser they send undervalues the size of my home by four hundred square feet, upon re-estimating decides my home is only worth $73/sq foot rather than $77. Then an endless amount of shuffling me from person to person and more and more requests for paperwork. I recently paid my daughter's car off and they want to know where I got the funds. What difference does it make- maybe Santa Claus paid the note off. Because the time has passed on the lock, they wanted to charge me another $400 for origination fees when the delays are because of them. What a waste of $410 for the incompetent appraisal of our home.
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Review
#463739 Review #463739 is a subjective opinion of poster.
Loss
$410
I just closed the mortgage. The 40 days experience with Sobonic was horrible. First, they screwed up the address on day one, and we caught it right away, I told them that they have to correct the address immediately before they verify with IRS. They said they did it,...
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1 comment
Anonymous
#759753

My exact same situation. Delay, IRS, price hikes, etc. Stay away from these 'used car' salesmen!

Review
#462079 Review #462079 is a subjective opinion of poster.

Contact Sebonic Financial Customer Service

Mailing Address:
Sebonic Financial
3701 Arco Corporate Drive, Suite 200
Charlotte, North Carolina 28273
United States
Phone:
(855) 561-4944
All Sebonic Financial Contacts