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1.8

As a Realtor selling homes for over 20 years in the Charlotte, NC area, & have worked with numerous lenders, I have NEVER dealt with such a difficult loan originator! Not only does Cardinal Financial & the parent company Sebonic make it extremely difficult to actually reach a live person with their phone *** system, but the loan guy "Brent Bonner" was unprofessional, rude & not knowledgeable about the transaction I was calling about concerning my "A" credit buyer client he was doing the loan for.

Did not want to comply with sending a proper preapproval letter to comply with a requirement in the buyers contract!

I escalated the issue to his manager (after numerous attempts) who stated this was unacceptable behavior & would transfer the loan to another person. Waiting to see if they get their act together before yanking the loan & sending to 1 of my reputable lenders with a past history of doing what is best for the client.

Reason of review: Poor customer service.

Preferred solution: Have the loan officer attend customer service trainig so he can learn to deal effectively with his counterparts in Real estate!.

Sebonic Financial Cons: Brent bonner.

Location: Charlotte, North Carolina

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