1.8
  • Rates2 votes
  • Interest rate2 votes
  • Initial response2 votes
  • Customer Service4 votes
  • Timely Delivery2 votes
  • Being mislead2 votes
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  • Feb 18
  • Loans and Mortgages
  • King County, Washington
  • Loan
  • 419
  • REVIEW RATING 5/5

I was shopping for a refi and requested a call. Charming loan officer said he could get me a loan after looking at my credit report, score high 700s. Sent all docs within a few hours of request. They lose them or claim they didn't get there. No contact for weeks, then want something else. Five days to end of lock they want termite inspection, which I had never been asked to get! $300! Did it. Two... Read more

Was this review helpful? 2 2

  • Jan 28
  • Loans and Mortgages
  • Home Mortgage
  • 627
  • REVIEW RATING 5/5

WARNING - do not refi or start your mortgage with this company! Buying a property is serious and cannot be trusted to companies with subpar customer service or those who have no regard for your financial well being. My lender at Sebonic went MIA, would not accept my calls or return my calls for 11 days straight. My closing date is about 2 weeks away and I have no idea if he has the documents he... Read more

Was this review helpful? 7 0

  • Jan 21
  • Loans and Mortgages
  • Vonore, Tennessee
  • Loan
  • 591
  • REVIEW RATING 5/5

Misled. Bombarded with multiple requests for same documentation over and over again. Late fees to construction loan lender charged to me because they paid off loan after due date. Don't trust them. They are really smooth sales people on the front end and then the frustration begins after they have you far enough along it is difficult to drop them. With a credit rating of 800 and over $2 million... Read more

Was this review helpful? 8 0

  • Dec 31, 2014
  • Loans and Mortgages
  • Cincinnati, Ohio
  • 1856
  • REVIEW RATING 5/5

Saw attractive rates online and thought I'd give them a try. They gave me 4 or 5 different options and discussed things on the phone with me, the initial guy seemed to know exactly what he was talking about and was very nice. It all went downhill from there. I needed to close in 57 days, which is an eternity to basically put some data into a computer and move some papers around. I had every... Read more

Was this review helpful? 17 2

  • Dec 29, 2014
  • Loans and Mortgages
  • Houston, Texas
  • Loan Officer
  • 551
  • REVIEW RATING 5/5

Initial good response, terrible loan officer. Hugely inexperienced loan officer kept asking for stuff. What an ordeal. Cancelled closing three times while we were waiting on day of closing.They have collected 12 months of escrow after being told (numerous times) it was in excess, but did it anyway (we had to close) now they have a big surplus that they wont refund until April 2015! Email to... Read more

Was this review helpful? 7 0

  • Dec 27, 2014
  • Loans and Mortgages
  • Vernon Hills, Illinois
  • Mortgage Loan
  • 1074
  • REVIEW RATING 5/5

On October 1st, I pulled a loan from a lender to give to Sebonic Financial after finding an attractive rate through Bankrate.com. I was told by the loan officer that they could complete the loan in 30 days. I’d like to preface that my brother is co-borrower for this loan, and our credentials are excellent. This was a conventional loan with 20% down. We both have over 800 credit scores, 30 and... Read more

Was this review helpful? 13 2

  • Dec 19, 2014
  • Loans and Mortgages
  • Simi Valley, California
  • Privacy Policy
  • 332
  • REVIEW RATING 5/5

35 DAYS IN AND MY RECORDS HAVE BEEN LOST TWICE. THIS COMPANY IS RUN BY KIDS. YOU WILL HAVE PROBLEMS WITH PHONE CALLS, COMUNNICATING, FAXING, AND HOURS OF LOST TIME. THE END RESULT; I FIRED SEBONIC. FIND ANOTHER LENDER BEFORE YOU WASTE YOUR TIME WITH THE KIDS. I WANT YOU ALL TO KNOW SEBONIC LOST ALL MY DOCS AND COULD NOT FIND THEM. THE ANSWER FROM KIEL, NOT TO WORRY! ALL MY PERSONAL INFORMATION ON... Read more

Was this review helpful? 9 0

  • Dec 06, 2014
  • Loans and Mortgages
  • Home Loan
  • 1
  • 1
  • 1155
  • REVIEW RATING 5/5

We applied for a home loan, were quoted a competitive interest rate and terms. One week before we were supposed to close our loan, the "Final Processor" called me and casually told me that our loan was not approved at the rate and amount quoted but they could loan us a far lesser amount for a significantly higher interest rate. This was after several emails and weeks of confirmation to the... Read more

Was this review helpful? 14 1

  • Dec 02, 2014
  • Loans and Mortgages
  • Katy, Texas
  • Home Loan
  • 2
  • 2
  • 780
  • REVIEW RATING 5/5

I wanted you to know how disappointed with your company and the service i received. I have never seen a company with such a lack of professionalism. Quicken loans did in 20 days what your company couldn't do in 45 days. You cost me over $1250 and made us lose the house we wanted. I found another house and got my application summited with quicken loans who approved me, got me a lower rate and... Read more

Was this review helpful? 8 3

  • Dec 01, 2014
  • Loans and Mortgages
  • Positive Experience
  • 2
  • 2
  • 890
  • REVIEW RATING 5/5

Oct 26th (Sunday) I reached out on-line to Sebonic to inquire about a loan for my new home purchase....on Nov 28th I closed on my home. I am surprised at what I have read here in the reviews as my experience was completely the opposite of others who have written in. For a bit of background...I was told by several mortgage brokers that due to short-sales within the last four years (divorce) the... Read more

Was this review helpful? 9 12

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