1.9
  • Rates1 votes
  • Interest rate1 votes
  • Responsiveness1 votes
  • Timely Delivery1 votes
  • Being mislead1 votes
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  • Dec 06
  • Loans and Mortgages
  • Home Loan
  • 531
  • REVIEW RATING 5/5

We applied for a home loan, were quoted a competitive interest rate and terms. One week before we were supposed to close our loan, the "Final Processor" called me and casually told me that our loan was not approved at the rate and amount quoted but they could loan us a far lesser amount for a significantly higher interest rate. This was after several emails and weeks of confirmation to the... Read more

Was this review helpful? 7 0

  • Dec 02
  • Loans and Mortgages
  • Katy, Texas
  • Home Loan
  • 1
  • 1
  • 408
  • REVIEW RATING 5/5

I wanted you to know how disappointed with your company and the service i received. I have never seen a company with such a lack of professionalism. Quicken loans did in 20 days what your company couldn't do in 45 days. You cost me over $1250 and made us lose the house we wanted. I found another house and got my application summited with quicken loans who approved me, got me a lower rate and... Read more

Was this review helpful? 5 1

  • Dec 01
  • Loans and Mortgages
  • Positive Experience
  • 2
  • 2
  • 389
  • REVIEW RATING 5/5

Oct 26th (Sunday) I reached out on-line to Sebonic to inquire about a loan for my new home purchase....on Nov 28th I closed on my home. I am surprised at what I have read here in the reviews as my experience was completely the opposite of others who have written in. For a bit of background...I was told by several mortgage brokers that due to short-sales within the last four years (divorce) the... Read more

Was this review helpful? 6 5

  • Nov 25
  • Loans and Mortgages
  • Cupertino, California
  • Mortgage Refinance
  • 378
  • REVIEW RATING 5/5

Several delays in processing the loan despite proof that the loan docs were sent via fax. There were many many delays from the firm about my loans. The email from the manager said that she would respond but she was overloaded because all of her team was on vacation. On the day before the loan closing, they told me about a problem and that it would cost $3000. They basically had my back to the... Read more

Was this review helpful? 5 0

  • Nov 18
  • Loans and Mortgages
  • Grapevine, Texas
  • Mortgage Refinance
  • 571
  • REVIEW RATING 5/5

This company claims to disclose all of their fees, and they do not. They use confusing language to disguise fees. They delay, delay, delay, then try to charge YOU multiple times to lock in the rate they originally promised you. When I went with another company, these things were confirmed for me. Also, when I tried to get them to release the appraisal I paid for, they made it as difficult as... Read more

Was this review helpful? 6 1

  • Nov 15
  • Loans and Mortgages
  • Houston, Texas
  • Home Loan
  • 1
  • 1
  • 429
  • REVIEW RATING 5/5

This company is a joke. These are the most unprofessional people i have ever delt with in my life. They are all talk and no action. I delt with Thor. He was great untill i found the house I wanted and then passed me on and wouldnt return calls or answer his phone. The left hand never knew what the right hand was doing. After 6 weeks of getting no where i fired them. I got more done and closed on... Read more

Was this review helpful? 3 0

  • Nov 06
  • Loans and Mortgages
  • Beaverton, Oregon
  • Mortgage Loan
  • 2
  • 2
  • 729
  • REVIEW RATING 5/5

After six weeks of interminable frustration with Sebonic/Cardinal Financial, I severed all business relationships with them. In 40 + years and more than a dozen real estate transactions, they provided the most miserable mortgage loan processing experience I have ever endured. After four weeks of dealing with their closing process, it became clear that their closing staff was either incompetent or... Read more

Was this review helpful? 14 1

  • Nov 05
  • Loans and Mortgages
  • Myrtle Beach, South Carolina
  • Mortgage
  • 1
  • 1
  • 661
  • REVIEW RATING 5/5

After a thorough review with Keith Moore September 14 of my employment and income Sebonic ran my credit and per approved me . They knew I had a new business and that would not be a issue . I was told the do not sell most of their mortgages . I went from the first person to the next department to make sure all documents were entered and any additional documents needed were uploaded . Jennifer was... Read more

Was this review helpful? 12 0

  • Oct 15
  • Loans and Mortgages
  • Charlotte, North Carolina
  • Loan Application
  • 924
  • REVIEW RATING 5/5

Initial contact impressive then it went downhill with each lender inquiry being from a different person within Sebonic / Cardinal. (9 Nine different individuals + their own cloud) Lots of requests, emails, and work placed on the customer. The requested information was provided to each source and now I wonder if my identity will be compromised. If it happened to J P Morgan, Home Depot, and... Read more

Was this review helpful? 11 7

  • Oct 12
  • Loans and Mortgages
  • Atlanta, Georgia
  • Mortgage Loan
  • 511
  • REVIEW RATING 5/5

Lender took 5 weeks to close two loans...we were running to the abosolute last minute. I had to upload and resend documents 3 and 4 times. Even though I specifically requested that both loans be placed with the same processor and underwriter...they separated them. Closing department was not helpful on the phone even up until a hour before closing...My complaint email was not responded to by 3... Read more

Was this review helpful? 7 3

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